CARE’s Operations Review is distinguished by our philosophy, which emphasizes client staff participation in action planning and problem resolution. An experienced HIM consultant facilitates an interactive process that engages and energizes the HIM department. Our consultants expertly blend their considerable knowledge and experience with that of the client staff.

Using a combination of individual and group interviews, the consultant listens to HIM staff, physicians, and the staff of other hospital departments to understand the current HIM processes and how they affect customer and employee satisfaction. Guided by the consultant, a task force of HIM managers and supervisors, creates an action plan bases on the consultant's recommendations to address opportunities for improvement. They establish priorities and set target dates for implementation of the consultant’s recommendations.

CARE consultants follow through by meeting regularly with the task force, on site or via telephone conference, to keep the project on schedule. The consultant functions in both project management and advisory roles as necessary. Action plans may address one or more of the following issues: streamlining HIM processes, staffing and training, system selection or implementation, productivity, and quality programs.

Operations reviews may address the entire department or may focus on specific functional areas, such as coding or cancer registry. If special projects that require outside assistance are identified, CARE can provide project managers and staff as required. Drawing on our national cadre of HIM professionals, we can match your facilities with individuals with specialized skills in any type of HIM.